Raffles Jakarta

I had my wedding recently at Dian Ballroom in Raffles Jakarta. The whole wedding planning process was seamlessly attended by Shella from the Sales Team. She provided us a tour of the ballroom and the suites on the day we met her. One week later and we were sure that we want to have our wedding here. The ballroom is stunning and it allows for rigging decorations which adds a luxurious touch to the event. The food is splendid — I don’t think any dish was below my expectations. Some of my personal favorites included the Rendang Tini and Salmon en Croute. We were served with champagne on the night after the reception and spa the day after. Overall, Shella was really helpful in answering questions I had about the room arrangements, the ballroom event needs, and more. It was such a pleasure to have the event in Raffles!

I had an amazing stay at Raffles Jakarta — easily one of the best hotels I’ve ever been to. The hotel is beautiful, spotless, and feels calm the moment you walk in. My room was spacious, extremely comfortable, and had a fantastic city view. My Accor Diamond membership was acknowledged and I received a wonderful upgrade and member privileges. The staff were outstanding — warm, professional, and genuinely thoughtful. A special mention to Daniel and Danielle at Arts Café, who made my breakfasts unforgettable. I asked to try local Indonesian dishes, and they went out of their way to create something new for me. Their kindness and attention to detail really made the experience. I would also like to highlight the Raffles club and the staff there. I spent a lot of time eating and sometimes just sitting and reading during the day. Every single staff member there goes out of their way. There are too many names to remember but I do remember Kevin and his warm greeting when I arrived. I also used the gym every morning around 4 a.m., and it was spotless, well-equipped, and had a great view of Jakarta waking up. Again I forgot the name of the staff member that opens the gym every morning just her was wonderful. Everything — the food, service, and atmosphere — was perfect. Raffles Jakarta gets everything right. Highly recommend.

Our experience at Raffles Jakarta was truly delightful. Our very first trip to Jakarta with our two children (5 and 2 years old) was a great success, thanks to the hotel’s excellent facilities and the warm hospitality of the Raffles staff. Raffles provided children’s amenities such as lotion, shampoo, and body wash, and although it was a paid option, the Kids’ tent set up in the room made our children extremely happy. The breakfast restaurant offered a wide selection of gluten-free items, which made it a very suitable choice for our children’s meals. Some of the restaurant staff even went the extra mile by making special pancakes for them, showing exceptional kindness. The kids’ pool was highly satisfying for our children, and we also made good use of the jacuzzi with warm water. The playground connected to the pool was well utilized, and the Kids’ Club, although small, had fun toys and activities (including a PS4). Room service offered a well-prepared kids’ menu at a very reasonable price. The spa was extremely satisfying, and in terms of facilities, I would say it was even better than those at the Ritz-Carlton, which is considered one of the top hotels. At checkout, we were even able to capture a memorable family photo at the entrance of Raffles Jakarta, which left a lasting impression. However, we also hope for a few improvements: Firstly, it would be great if a small plastic step stool were available in the bathroom so that children can wash their hands more easily. Secondly, while the restaurant provided high chairs and children’s tableware, the plates and bowls couldn’t be placed securely on the high chair trays. This is something that could be improved.

We stayed at this hotel for four nights, and from the moment we arrived, we felt genuinely welcomed. The staff at check-in were incredibly friendly, even crouching down to assist us during the process that we had never experienced before. The hotel also surprised us with a thoughtful birthday celebration, which deeply touched us and made our stay even more memorable. Housekeeping did an excellent job every day, keeping our room clean and comfortable so we could fully relax. The butler service was outstanding, always attentive and quick to help with any request. Their professionalism and care made our stay even more enjoyable. This is a hotel truly worth staying at. We highly recommend it to anyone visiting Jakarta. A must-stay property that delivers exceptional service and hospitality.