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JEN Penang Georgetown by Shangri-La

Penang JEN by Shangri-La Escape in the Heart of UNESCO World Heritage-Listed George Town

JEN Penang Georgetown by Shangri-La logo

Discover Penang’s vibrant George Town from JEN Penang Georgetown by Shangri-La, a modern urban oasis in the heart of this culture-rich city, just a stroll from its UNESCO-listed historic centre. For a taste of authentic Penang street food, dine at the onsite Café Jen, or unwind with a cocktail at the sultry Lobby Lounge. When you’re feeling active, head to the well-equipped gym and squeeze in a workout, or take a dip in the outdoor pool. Once you’re ready to venture out of the hotel, explore George Town’s street-art scene, modern cafés and fun bars, all easily accessible on foot from the hotel.

Club upgrades available: Upgrade to a club room and enjoy benefits like all-day refreshments, evening drinks and snacks at the Lobby Lounge.

Travelling with family? Choose a Family Room with king bed and sofa bed for three guests.

1 to 30 Nights packages available
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4.7/5
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Location

JEN Penang Georgetown by Shangri-La
Magazine Road, Penang, 10300, Malaysia

JEN Penang Georgetown by Shangri-La is located in the heart of Penang’s vibrant George Town, a short walk from the city’s UNESCO-listed historic centre. This fascinating city is home to colonial architecture, Chinese temples, twisting alleys and bustling markets. The hotel is located approximately a 30-minute drive from Penang International Airport (PEN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Fine Print

Taxes & fees:
  • Government tax of MYR10 per room, per night, is not included and must be paid directly to the hotel upon checkout.
  • Local government fee of MYR3 per room, per night, is not included and must be paid directly to the hotel upon checkout for stays from 1 July 2022.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note: The following applies to select packages only

  • Room upgrades (2+ nights) are strictly subject to availability and cannot be guaranteed. No upgrades for Club Family Room King and Apartment King.
  • Complimentary drink (2+ nights) excludes minibar.
  • Early check-in and late checkout (2+ nights) are strictly subject to availability and cannot be guaranteed.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Treat Me reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

LuxPlus+ Terms & Conditions:

  • LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
  • Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
  • Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
  • Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
  • LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

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Reviews

8.6
Excellent
Reviews from Google
tan p.
Reviewed 28 Jul 2025
10
We had the pleasure of being invited to participate in the Wedding Showcase organized by Jen Hotel, and it was truly a positive experience. The hotel team demonstrated excellent coordination and professionalism. The staff were friendly, courteous, and attentive, ensuring everything ran smoothly. The venue was clean, well-arranged, and full of thoughtful touches — a clear reflection of their attention to detail. Thank you once again to Jen Hotel for the warm hospitality. We look forward to more collaborations in the future.
Recommends this hotel
10
Joel T.
Reviewed 14 Jun 2025
10
The rooms were really beautiful and clean. I love that the floor is vinyl. I prefer that as sometimes I worry what gets trapped in the carpet. Beds were not too soft. Which was good because lumbar support is necessary for some of us. When we request for items, the hotel reception even calls to double check if we have received them. I think that's really thoughtful. As for the location, its near to cafes and 1st avenue mall is just next to Hotel Jen. Very convenient. Massage places are opposite the hotel as well. Love that! To add on to my joy, a live band plays there. Throwing classics like Celine Dion. My favourite part of the hotel is the cafe at Level 16, it gives a beautiful view over Georgetown while I had my cakes, fruit and coffee over there in the evening. 5/5. Very satisfied.
Recommends this hotel
10
H S.
Reviewed 13 Jun 2025
8.0
Location, convenient. Next to a shopping mall (literally 3min walk from hotel lobby. Upon exiting the hotel, turn left). Easy to find food everywhere in Georgetown. Check in, smooth and easy. Lounge on Level 16. Not impressive. If we return, we would book a room without access to the lounge. For breakfast, the same food from Cafe Jen but less option. For happy hour, too crowded and noisy, packed. Finger food was not nice. Gym, spacious. Good. Room, compact and clean. Bed, comfortable. Amenity, reasonable. Any problem during our stay? Yes. Work (banging sound) in the roof, we were on Level 17. Called staff on the phone and lady helped move us to another room on Level 16. Thank you. Check Out, smooth. Used Grab to go airport (RM29, I think). Did we enjoy? Yes Would we return to Jen? Yes.
Recommends this hotel
8.0
R T.
Reviewed 26 Apr 2025
8.0
This hotel is centrally located in Georgetown and was perfect for my 2 night stay. The rooms were clean, spacious and comfortable with all the amenities one requires, except a bar-fridge that chills (this one doesn't). Thankfully I simply requested an ice bucket via the online service portal and one arrived to my room within minutes. The beds and pillows were comfortable with quality linens provided. The bathroom was nice, featuring quality L'Occitane soap, shampoo & conditioner. The toilet is equiped with an automatic bidet. Unfortunately, the housekeeping let Jen down, having returned from a morning and afternoon out exploring, only to return to our room not serviced was disappointing. We put a call through to have it done and then headed out to dinner, when we returned this time it seemed like it was a rushed job The pool area was a bit boring and felt they could enhance the atmosphere by playing some music through speakers, adding a bar service or some more comfortable sitting areas that would make you want to utilize this area for longer. The executive lounge located on 16th floor was a nice inclusion to our stay and the service here was good and we made use of the complimentary drinks and snacks in the late afternoons. The buffet breakfast was enjoyable with a decent selection of Asian and western choices, albeit no "real" bacon, I'm guessing due to the oppressive Islamic rules imposed on all, even though only approx 70% of population is Muslim. Overall this is a decent hotel and would suit ta business traveller, however due to its location would make exploring Georgetown easy for anyone. I liked my experience and would consider staying here again.
Recommends this hotel
8.0
Reviews: 1-4 of 4
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