Hotel Indigo Krakow – Old Town, an IHG Hotel

From the moment we arrived we were welcomed by Szymon & Carolina with such respect and good humour. Being Australian, we appreciated their welcome… terrific reception!! The next day we met Dominik (iceman) who was such a good sport when we informed him of the bed size (king) being not quite king size…He handled our enquiry so well and we had a bit of a laugh because he could do nothing about it (other than to say that we had the largest sized bed… which we were more than happy with). We got to know him very well over the time of our stay and he was a champion front line worker for Hotel Indigo where nothing was an issue… thanks for your great humour and organising our taxi shuttle mate!! Gabriel (G-A-B-R-I-E-L … say it like the Spanish 😆😆) also helped us out with interpretation on day trips (which we didn’t take up but thanks for the effort as well mate). The polish restaurant suggestion was first rate and we also thank Aryk for following up!! Gabriel was easily relatable… And then we move onto Patryk or as we called him St Patryk the Patron Saint of Indigo Hotel Krakow … what an absolute legend!!! We had an issue with an unscrupulous tour operator who won’t be named as we haven’t been refunded yet… but suffice to say Patryk took it upon himself to assist our efforts when said operator advised (after we had paid for skip the line tickets and hotel pickup at 7 am that with our money paid upfront we would not have skip the line and would have to wait in line for 5 hours and that pickup was now 2.50am!!!!!!!!) Patryk acted with commercial aplomb far beyond his years and dealt with this tour operator on 3 separate calls and got agreement for a refund… for my wife and I his efforts went beyond reasonable expectation!! Because we had a day that we now needed to fill, Patryk came up with some ideas for scenic locations around Krakow that were a bit off the wall (Elvis Presley Avenue near the limestone mine lake was a real treat!!!) We also visited various fortifications around Krakow including Kopiec Kosciuzki …21 kilometres in all… our appreciation and our personal thanks go out to you for your efforts Patryk!!! Food and beverage at the hotel is first rate as well… breakfast with Ola and the other serving staff is absolute first rate. The lady chef for breakfast was just wonderful and a real credit to her craft!! We enjoyed fine dining (a la carte) tonight and the service was incredible from our waiter…I wished I could give her name to acknowledge the fantastic service as she was a consummate professional … the chef at dinner was also absolutely incredible and the tip tonight was to recognise such great service with incredible food … thanks to the Service manager and Chef for such a great night…we were celebrating our 42nd wedding anniversary which we didn’t make known but the chef’s offerings were like love on a plate… truly representative of Krakow Cuisine… such a wonderful night which we will not forget!! All in all good staff make the experience worthwhile…at every step of the way there was nothing, absolutely nothing, that indicated from every staff member that they were not giving it their absolute best!! The staff are just great!!! Do yourself a favour it’s a good place to stay…

Great room. A bit small but a wonderful location and the best breakfast of our trip. It wasn’t actually inside the old town but honestly that’s preferable since cars can’t reach inside and it would be a pain to haul luggage. The perfect location and great service. Only slight negative was parking. You have to find street parking which was sometimes very easy and sometimes not but very manageable. They also have a small fitness center and a decent sauna. Would recommend.

Beautiful boutique hotel just outside the Old Town. The room was fabulous. High ceilings, beautiful decor and everything you would need. There was an iron and ironing board, kettle, Nespresso machine, safe, mini bar and hairdryer. The location was perfect. Easy walk into the Old Town. Trams very close by as was the railway station. Staff were all extremely pleasant and made us feel very welcome. They made us a wonderful packed lunch for one of our trips when we had to miss breakfast. Breakfasts were superb ~ huge selection on the buffet and the hot menu was excellent too. Fabulous hotel. Bar had a great selection of drinks and the cocktails were quality too! You could ask for ones that weren’t on the menu which is always good! Highly recommend and would definitely stay here again.

Very nice hotel located quite centrally in Krakow. The room was very nicely decorated and also clean. With free bottled water, tea, coffee, and hot chocolate. Bed is positioned a bit higher up that i personally like, and you have plenty of pillows along with it. Only 2 negatives regarding the roomweres that the fridge could be heard quite well when trying to sleep and that some of the flooring in the bathroom was starting to come loose. Service during the whole stay was very welcoming and answered all the questions that we had. Breakfast was also good, and you have both a buffet and a small menu with items that you can order. In the lobby, they also have a small bar section where you can sit down and have your preferred beverage. The check-in and out process was very easy, and they even had some rooms for our group ready when we arrived in the morning.