Holiday Inn Resort Batam, an IHG Hotel

a great getaway from the otherwise usually crowded and busy city centre of batam! quite literally in the middle of nowhere, and the drive to get here from batam center ferry terminal can be quite scary ha. rooms are great and clean and super spacious. price is definitely worth it. staff are friendly and made sure i was accommodated for and looked after. breakfast selection is inclusive and has a range of different cuisines. i really enjoy the hashbrowns and fresh fruit. had their beef burger for lunch - highly recommended. pool is clean and chill.

All just perfect! The room is spacious, with good facilities and foods. They also have outdoor tepanyaki.

It is my second visit in 2 years . The resort has sorta finished being refurbished . Rooms are updated from before . The service was good . I had arranged for a spa package to tie in with my stay . My travelling cohort was 3 people with 3 spa packages . I had earlier indicated that there will be 4 people and 3 with spa packages and paid for it . When the front desk realised it was, they contacted me 2 hours after check in to give me a refund of the unused portion via a food voucher . This was definitely above board but definitely appreciated . The strong pull of the hotel is the fabulous spa treatment they provide . Will definitely stay again .

This is by far the worst hotel I have ever stayed. We were bribed at the immigration when the shuttle bus guy asked us to pay him money fr fast clearance. When arrived ate at the coffee house. Food took 1 hr 20 mins to arrive. It was cold and not well cooked. Chicken was raw. Children's food was not ready. After we ate they still didn't get their fd. Reminded the staff so many times but they did nothing . Both my friend and I had diahroea after the lunch. Went to the room there was a cockroach in the living room . Smell was musky, Aircon not working And dirty after informing the staff abiut 6 times ig yook another hr and a half to change the room. The new room was still in a bad state . Smelly , musky and dirty. My feet were black. No apologies from the staff. Compensated me with a pizza . Only tomatoes on it . It was cold and I am allergic to tomaties. Breakfast the next day was bad. Went at 9hardly any fd left. Staff never topped up. Coffee machine broke down so many times. Selection of breakfast was poor. Table was not cleared staff were lost and not helpful. Food was cold. Next day ordered room service. Cos booked massage at 8pm. Food came at 8.45. had to cancel massage but was told that we had to pay a penalty fr late cancelation..explained that we ordered our fd at 6 but fudbt come till 8.45. which was no fault of our. But the spa lady was arguing with us. Very disappointing. Hotel is old and run down . Dnt be mislead by what u see on their site. Rooms are smelly and dirty. My feet were black. Staff are rude, unprofessional and not helpful. I have never had such a bad stay in my life. Housekeeping supposedly cleaned the room. But when I was showering there was no shower gell. When i checked out no one apologised . No one bothered. I will never ever stay there again. Worst experience ever. I was sick when I got back to spore. Sneezing and coughing. Cos rom is so dirty and dusty. Flies everywhere even in the lift. Just horrible.