BreakFree Royal Harbour Cairns

Great location

The man at the reception was very friendly and was willing to help us. It was a warm welcome. The hotel is well located and the room was nice.

Rooms need an update, lounge worn out and uncomfortable, no usable internet.

We just stayed in this hotel 3 nights and the experience in general left us with a sour taste. When we arrived at the hotel, they gave us a room with a very strong odour of humidity, mainly in the bedroom. I've informed the reception about it which I got "welcome in Cairns" as an answer. Mrs the receptionist you don't know where I'm travelling from, we live on a tropical island and stayed in a motel before your "4* hotel" and had a better welcome and odour in our room. The floor was also wet, not clean, and the apartment in general in a pretty bad condition (old table with stains, sofa pillows very dirty, bed sheets with big stain and we could barely see the ocean which we paid for a room with ocean view but the pictures on booking are from upper levels). Later, I've been call to move to another room, in a lower level which means no view at all with no compensation offered. Also, receptionist's answer earlier made us think it was normal in their hotel so we would have the same problem in every rooms. We chose to stay in the room with the option of a dehumidifier. Unfortunately, it didn't help at all to remove the bad smell and we had a very bad night. The second day, the receptionist was much nicer with us, probably because she's the one who put the dehumidifier in the room and have probably realised we were not difficult guest as she entered the room. We got to move to another room on the same level that day. This one was in a better condition, better view, more recent and without bad smell !!!! Just what we expected for the price we paid and the pictures of the booking. They gave us a very cheap bottle of wine as a compensation which we appreciated the gesture but this in no way equals the inconvenience of the first night and how the situation been handled. If you are lucky to have a nice room, it's a nice hotel with a great location! But I don't think I would recommend to a friend as for the same kind of room you can have completely different experience overall...