BreakFree Capital Tower Canberra

Receptionists assisted us with booking and late check in. The apartment was very spacious, we stayed a week and enjoyed staying inside to rest. Location was perfect for us yet if you wanted to be closer to shops you go other side of roundabout, distance wise you only 5 - 15mins to anything even to parliament side, easy to go in any directions, yet google maps was very helpful. Secure parking was great, lifts were quick and not overly noisy. One toilet roll for each guest isn't enough for a week especially when it's really thin paper and then get charged if you want more. Two garbage bags also not enough to keep kitchen cleaned. Instructions would be good for how to use oven, no oven tray was provided. We used up all dishes within 2 days so had to wash by hand instead of dishwasher as there was only enough powder for one cycle. Saucers aren't plates, they aren't entree plates at all, this was a huge let down, you were using non matching cutlery or dinner sets they were all bits of multiple sets and lots and lots of saucers. Suggested to Receptionist to leave notes in rooms on the heating/cooling Location and how to use would have been helpful as we didn't find separate heating control until last night hidden around a corner you wouldn't walk past due to placement of furniture and behind a huge lamp. It really just needed a bit of TLC that wouldn't had cost, like re hanging curtains so not half hanging off, curtains that actually fit and move would be good. Changing light switches so you don't have dangerous things sticking out of them would bemore appealing. I would come back to this hotel. There was a notice in lifts of refurbishments will commence yet not sure how long that was there for. Basic maintenance can go long way.

Basic I got a great deal threw accor But very average rooms

Very disappointing check-in experience I booked this hotel expecting a smooth and timely check-in at 2:00 PM, as advertised. Instead, I was kept waiting with vague excuses. First, they said the room would be ready in 1 hour. After waiting that hour, they told me it would be another 45 minutes. No proper communication, no apology, just delay after delay. This is completely unacceptable for any hotel claiming to offer good service. If you value your time and want reliability, look elsewhere.

The location is amazing with view but the hotel 1803 is so dusty and not properly cleaned. They need to hire a cleaners that know how to clean properly. I will confront the cleaner/s and let them know we pay properly do their jobs properly.