Need help? Give us a call

0800 TREAT U( 0800 873 288 )

FAQs

Purchasing a Deal

I've found a deal I want. How do I purchase it?

Simply click on the deal you'd like to purchase, select your option on the right-hand side and click the 'Buy Now' button. Follow the on-screen instructions to complete your purchase using the following payment methods available: Credit Card, PayPal or Credits. You'll receive a purchase confirmation on screen and via email with directions on how to access your voucher. Your voucher will also contain the details of the service purchased, including instructions on how to redeem.

How do I know if my purchase went through?

If your purchase has been successful, it will appear in the 'My Purchases’ section of your account. To find this section, sign into your account and click on the 'My Account' button at the top of the page, and then go to the ‘My Purchases’. If the purchase does not appear here, you may wish to: • Check your credit card statement for charges made by Treat Me. If no charge has been applied, this means that your purchase was not successful. If you believe you have been charged but the purchased deal does not appear in your account, please contact our Customer Service with the following information: • The date the purchase was made • The name of the deal you purchased • The amount charged to your credit card • The last four digits on the credit card that has been charged If payment was made via PayPal, please provide the following information: • The date the purchase was made • The email address registered to your PayPal account • The amount charged to your PayPal account

What payment methods do you accept?

We accept payment via Credit Card, PayPal, or store credit. We accept Visa, Amex and Mastercard credit cards.

How do I use my credits?

Your store credit is visible in the payment section of the checkout page. Simply select the ‘Use My Treat Me Credits’ box for the credit amount to be deducted from your total balance. You can also check your store credit in your ‘My Account’ section under ‘Treat Me Credits’ or you can access it by clicking on this link after logging in.

How do I use a promo code?

To redeem a promo code, you will need to add the code into the 'Got a Promo Code?' field, located below the deal details field at the checkout. Once successfully added, the discounted amount will be deducted from the total price.

How do I purchase more than one voucher?

In many cases, you can purchase multiple vouchers of the same deal. Simply increase the quantity at the checkout using the QTY field. You will receive a unique redemption code for each voucher you have purchased. If you are unable to increase the QTY, it means that you can only buy one voucher for that particular deal.

How can I purchase as a gift?

To purchase as a gift, purchase using the normal process. Once your payment is complete, you can print or email the voucher to a friend or family member, as your name will not be on the voucher. Vouchers are fully transferable, unless the terms of a specific deal state otherwise. Unless you have used part of your voucher, you can give it to a friend or family member. If you have partially used a voucher, you cannot give it away and must redeem it fully yourself. If a voucher has expired, it cannot be used by anyone.

How can I obtain a tax invoice/receipt?

An email confirmation receipt will be sent to your linked email address once your purchase is confirmed as successful. This will outline the purchase, and the expenditure involved.

How do I access the fine print?

The fine print includes information on what is included in your purchase, special conditions, expiry date and other helpful information. The fine print can be found on the deal page under the redemption location details and also on the voucher.

Redeeming a Voucher

How do I redeem my voucher?

Each deal may have different requirements for redemption. Simply check 'The Fine Print' section on the deal page and on your voucher for specific instructions on how to redeem your deal. Most businesses will require bookings in advance and will ask you to provide your voucher number/s when the booking is made. In most cases, you will also need to take your print out along with you at the time of redemption. Alternatively, some venue owners are happy to view your voucher on your smartphone or via the App. We always recommend checking this with the venue first before your visit. We also recommend checking with the merchant when you make your booking for any extra requirements.

I can't find my voucher

• Sign in by clicking on the 'Sign in' button in the top right menu • After signing in, click on the 'My Account' link in the top right menu • Choose 'My Purchases’ tab from the drop-down menu • If you aren't able to locate your purchase, try pressing the 'View my Previous Purchases’ button at the bottom of the 'My Purchases’ page. • Click the 'View Voucher' button next to your chosen purchase or you can access it by clicking on this link If your purchase is not in the list please contact Customer Service using the contact form at the bottom of this page or you can give us a call on 0800 TREAT U (0800 873 288).

I can't contact the Vendor

Vendor contact information is available on your voucher, which is accessible in the 'My Purchases’ section of your account. Our vendors have a high volume of customer queries, so please be patient and leave a message if you are unable to get through.

How do I check availability for an experience?

As per the details of each individual voucher, all bookings are subject to availability. It's always best to contact the vendor ahead of time to see if a booking is available on your desired date and time. If you are unable to attain a specific date, always check with the vendor to see if they have any other bookings which may be suitable for you.

Can someone else use my voucher?

Vouchers are fully transferable, unless the terms of a specific deal state otherwise. Unless you have used part of your voucher, you can give it to a friend or family member. If you have partially used a voucher, you cannot give it away and must redeem it fully yourself. If a voucher has expired, it cannot be used by anyone.

What is the voucher validity period?

The validity period of the voucher is the date that you must redeem the voucher by, also known as the expiry date. All vouchers must be redeemed by this date, the vendor is not obliged to honour the voucher past this date. The expiration date is located in the 'Fine Print' section, and also on your voucher.

Can I use a voucher after it has expired?

Voucher redemption after expiry is done at the discretion of the business providing the service or product. In most cases, our vendors strictly adhere to the validity terms of the voucher and often are not able to extend past the validity date. It is important to book in advance to secure your chosen date and time. The expiry date of each offer is clearly stated in the 'Fine Print' section of the offer page and on the voucher. While we can assist you in securing a booking if required, it is your responsibility to ensure you redeem your voucher within the specified validity period.

What is a Voucher Code or ID and where can I find it?

When you select ‘View Voucher’ in your account, you will notice a code near the top of the page, next to the QR code. You might need to quote this Voucher Code when making a booking or placing an order online.

Do I need to take my voucher with me?

Your voucher's redemption information will confirm if you will need to present your voucher upon arrival. Often vendors will accept the voucher on your smartphone or app so please check the fine print.

How do I access the fine print?

The fine print includes information on what is included in your purchase, special conditions, expiry date and other helpful information. The fine print can be found on the deal page under the redemption location details and also on the voucher.

Your Account

I want to change my personal details (name, email, address, etc)

If you need to change your personal details, please email Customer Support with your current details and the changes you'd like to make. It's important to include the email address used for your account so we can identify the correct account.

I've forgotten my password

If your password doesn’t work, you can reset it by clicking on the 'Forgot Password' link in the Log In pop up. You should receive an email within a couple of minutes with a link to reset your password. If you don't receive an email, your email account may be blocking our emails, and the password reset email may be in your junk mail. If it is, please add us as a safe sender.

How can I check my credits?

You can access your credits balance and transaction history by signing in, then selecting ‘Treat Me Credits' in the 'My Account' menu at the top of the page. Or you can access it by clicking on this link

Can I use my credits to purchase holidays and shopping deals?

Unfortunately, any credits you have received will only be able to be used for Experiences. Holidays and Shopping have their own unique credits. You can access this via your account by signing in, then selecting ‘Treat Me Credits' in the 'My Account' menu at the top of the page. Or you can access it by clicking on this link

I want to remove a saved credit card

If you want to remove a saved credit card please email Customer Support with your current details and the changes you'd like to make. It's important to include the email address used for your account so we can identify the correct account. You can do this by sending us an email using the contact form at the bottom of this page, email us on support@treatme.co.nz or call 0800 TREAT U (0800 873 288).

Contacting Us

How do I contact Customer Support?

If you need our help for any reason, please don’t hesitate to contact us at support@treatme.co.nz - one of our friendly team members can help you with your query! In order for us to address your issue as quickly as possible, please try to include the following (where possible): • The email address you have registered your account with: • Your voucher/redemption code • The name of the service-provider/business for which you purchased your voucher The above information will enable us to provide you with a much quicker response! We like to try to reply to any enquiry as quickly as possible. Our support team is based in New Zealand, working between 8am and 4pm Monday - Friday. If you contact us outside these hours, it may take us a bit longer to reply. You can also contact us between 8am - 4pm Monday - Friday on 0800 TREAT U (0800 873 288)

I can't contact the vendor

Vendor contact information is available on your voucher, which is accessible in the 'My Purchases’ section of your account. Our vendors have a high volume of customer queries, so please be patient and leave a message if you are unable to get through.

How can I provide feedback on my experience?

We do value the feedback our customers provide, as we aim to ensure the best possible experience. If you'd like to provide feedback, please do this via the contact form at the bottom of this page.

How can I partner with Treat Me to feature my business?

We love to hear from businesses who are interested in featuring as one of our upcoming Treat Me campaigns! Please visit our Lux Everyday website to find more information on how Treat Me works and how we can help grow your business. Get in contact with us by using our online form here.

Refunds & Exchanges

Can I get a refund on a voucher?

A request for a refund must be submitted via our enquiry form. All customers requesting a refund will be required to provide a full explanation of why they are not satisfied with the quality of the goods and services of the deal. Upon receipt of your query, we will endeavour to contact the Vendor and resolve the issue on your behalf. If your query cannot be resolved, we will provide you a remedy in accordance with our terms and conditions. For more information, please access our refund policy here

Can I exchange a voucher?

Our vouchers are fully transferrable, so you are able to exchange these with friends or family members. At this time, we are unable to provide an exchange so please ensure you read the fine print before purchasing a deal.

Emails

Can I change the frequency of the emails I receive?

Once you have signed in, you can change your email preferences by selecting ‘Email Preferences’ within the 'My Account' section. On this page you can tell us what emails you would like to receive, and how often you would like to receive them. Once updated press the 'Save Changes' button. Or you can access it by clicking on this link

How do I unsubscribe?

Once you have signed in, you can change your email preferences by selecting ‘Email Preferences’ within the 'My Account' section. On this page you can confirm which emails you no longer wish to receive. You can update these preferences at any time. Once updated press the 'Save Changes' button. Or you can access it by clicking on this link

Still can’t find what you’re looking for?

Please fill in the form below and our customer service team will get back to you asap.

What can we help you with?
Name
Phone
Email
Message